Refund & Cancellation Policy

Our Commitment

Ninopath is committed to clear, fair refund and cancellation terms for our phonics programs, demo classes, and any physical materials we provide. This policy explains what you can expect when you enroll, reschedule, or request a refund.

Standard Terms

Fees for enrolled programs are generally non-refundable once a batch or term has started, except where required by law or where an exception below applies. Cancellations made before the program start date may be eligible for a full or partial refund minus any processing or registration fees stated at checkout.

Note

Free demo sessions do not require payment. If you paid a registration deposit, its refundability will be confirmed in writing before you complete enrollment.

Physical Goods Policy

Workbooks, kits, or other physical materials shipped to you may be returned within 7 days of delivery if they are unused, in original packaging, and accompanied by proof of purchase. Return shipping costs are the customer’s responsibility unless the item was defective or incorrectly shipped.

Eligibility for Exceptions

We may approve a refund or credit outside standard terms when:

A medical or family emergency prevents continued participation (documentation may be requested).
We cancel a class or program and cannot offer a suitable replacement schedule.
Technical issues on our side repeatedly prevent your child from attending live sessions.
You cancel within the cooling-off period stated in your enrollment confirmation email.

Session Attendance & Delivery

Missed sessions by the student do not automatically qualify for a refund. Recordings or catch-up options, when offered, are described in your program guide. Ninopath is not responsible for connectivity issues on the customer’s device or network.

Service Validity

Program access, session packs, and promotional offers are valid for the period stated at purchase. Unused sessions after the validity period expire unless an extension was granted in writing by Ninopath.

How to Request a Refund

01

Submit your request

Email us from your registered address with your child’s name, enrollment ID (if any), reason for the request, and supporting documents.
02

Review

Our team will confirm receipt and review your case against this policy. We may contact you for additional information.
03

Outcome

If approved, refunds are processed to the original payment method. Credits may be offered as an alternative where appropriate.

Response time: 3–5 Business Days
Processing time: 7–10 Business Days